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‎05-03-2025 05:30 AM - edited ‎05-04-2025 02:17 AM

HP Recommended
Product: hp elitebook 850 g7
Operating System: Microsoft Windows 11

Okay. So few days ago, I automatic repair my laptop. After that, my fingerprint scanner was not working So I go to the device manager There is a un updated driver. Which gate a last date on 2022 When I'm trying to automatic update. it is showing me it is. already up to date Uh, when I'm going into. Windows update isn't. any new update coming. i am getting code 43 This is the Driver, which needs to update.This is the Driver, which needs to update.Screenshot 2025-05-04 125838.pngThis is the property of this driver. And there is a date. of last update.This is the property of this driver. And there is a date. of last update.And I'm trying to auto update it. It is showing me this. when I'm going intoAnd I'm trying to auto update it. It is showing me this. when I'm going into

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‎05-08-2025 06:59 PM

HP Recommended

I am having the same problem. I already checked Synaptics website for drivers as well as uninstalled the device and nothing has worked. I also ran HP Image Assistant, have an up to date bios, and have done all Windows driver updates. HP PLEASE HELP!

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‎05-10-2025 09:18 AM

HP Recommended

Hi @bench22133,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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