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‎07-02-2020 06:11 AM

HP Recommended
Product: Notebook - 17-y054sa (ENERGY STAR)XX
Operating System: Microsoft Windows 10 (64-bit)

hello guys , i tried to factory reset the notebook , and didnt work..... tried to recovery, didnt work , i coulnt  do anything till i put other windowns , but when i open my laptop i still got the error  < system board 00a > , no serial number , no product number  no nothing....how can i fix this issue ????? 106493461_270347330862428_717228395187847037_n.jpg106539910_2603657226544121_7255043881576270004_n.jpg

1 REPLY 1

‎07-03-2020 01:38 AM - edited ‎07-03-2020 01:40 AM

HP Recommended

Hola @Andrei05 

 

Welcome !

 

This usually appears because specific HP information is missing from the motherboard. There is a TKB article which you may want to check >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/System-board-00A-error-occurs-during-PC-start...

 

You may need to reach to the local HP Support team to have it fixed by an engineer >> https://www8.hp.com/es/es/contact-hp/contact.html

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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