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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- System diagnostics 1.2.0.0

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10-10-2021 03:37 AM
hi
try the tests for check
If the hard drive is ok, you have different functions compared to the original windows version, and the one that was in place
if you have installed windows 10 for example, but you do not have the media recovery, try with the microsoft media directly
You risk losing all your data
https://support.hp.com/us-en/product/hp-probook-6470b-notebook-pc/5212922/troubleshooting
- How to reset your computer to factory settings in Windows 10
- Performing an HP System Recovery (Windows 7)
- Performing an HP System Recovery (Windows 😎
https://www.microsoft.com/fr-fr/software-download/windows10
it can be a material problem!
You can try several things in order to try to recover your data, I give some explanations here, but in French!
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
You can try a bootable cd / dvd type live cd (linux)
https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/
you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!
https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance
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