TDP locked by BIOS at 15watt

[jklmno97]

I bought the hp spectre x360 13 inch 3 years ago and I use it with an eGPU for play some games, a few days ago I decided to do some mod for increase performane of the cpu. I wasn't sure if I could increase them but I wanted to try so I downloaded throttlestop and I see that at the beginning of a benchmark (cinebench) the tdp rose to 30 watts (turboboost) and after twenty seconds it dropped to 15 with a consequent obvious decrease of frequencies and performances, but the temperatures were below the threshold of 97 degrees (they were about 80) consequently the limit was due only to the tdp, so I tried to change it in all ways with throttlestop, I did research on research and I did not understand why this limit was insurmountable, then I discovered that the tdp was blocked in the bios by hp and there was no way to bring it beyond 15 watts, also you can not even change the bios because protected by digital signature, then I ask myself why if I bought a product (even expensive) I have no right neither to modify it, nor to take advantage of its maximum performance, if I break the computer it is my responsibility, and yes, ok the HP technicians have done a thousand tests before deciding the right wattage, but what sense does it make? You can do all the tests you want but the situations can be varied, and it makes no sense to test a model that with a certain TDP has certain temperatures and expect it to be like this for everyone, there are those who are in colder places than in more places hot, who has (as in my case) a cooling base and a 100 watt power supply (yes the computer charger is also a variable and not a constant), for this reason personalization makes sense because not all situations are the same.

But if you really are afraid that people will break the computer and send it as a guarantee, at least update the bios and insert the possibility of having a basic 25 watt tdp as well as being able to choose between 10 and 15 since there is always the thermal thottling that protects the cpu, and if a user has the standard charger and is unable to recharge the computer under load he will simply restore the tdp to 15 watts or buy another charger. Your choices only drive customers away because I and many others who have had the same problems the next time we have to choose a computer as far as your products are valid we will choose others, it costs you nothing to enter the ability to choose the tdp in the bios and would only bring you benefits.

[praveen196]

@jklmno97 Welcome to HP Community!

As I understand, your notebook has a power limit throttling issue,

Don't worry as I'll be glad to help,

I recommend that you perform this troubleshooting:

Disk Cleanup: 

1. On the search bar, type Disk cleanup and hit Enter. 

2. Select the files you want to get rid of under Files to delete. 

3. Select OK. 

For more information regarding Disk cleanup, refer to the article entitled "Disk cleanup in Windows 10". 

Clean Boot: 

1. On the search bar, type msconfig and hit Enter. 

2. Check the check box Hide all Microsoft services, click on Disable all and click OK. 

3. Under Startup tab, click on open Task Manager. 

4. Under startup tab in Task Manager, select the startup items and click Disable. 

5. Close Task Manager, under Startup tab of System Configuration, click OK. 

6. Restart PC. 

For more information regarding clean boot, refer to the article entitled "How to perform a clean boot in Windows". 

Note: Reset the computer back to Normal Mode once you are done with the troubleshooting by following the section "How to reset the computer to start normally after clean boot troubleshooting" from the same article. 

If the issue persists, perform a BIOS update: Click Here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[jklmno97]

Clean the disk or  clean boot will not resolve my problem (and I have already updated the bios), because this problem of power limit throttling is not an issue, is a bad choice of hp, the only way to solve this problem is an update of the bios from hp that allows you to select the 25 watt tdp or that allows you to change the tdp from programs such as intel extreme tuning utility or throttlestop (and there would be no risk to be able to change these values because, as I have already said and also the hp engineers surely know, there is always thermal throttling which protects the computer from too high temperatures, so I don't see the point of these choices).

[praveen196]

@jklmno97 

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!
 

[jklmno97]

You can't just forward this post to the IT department? Like in this case? https://h30434.www3.hp.com/t5/Gaming-Notebooks/How-do-I-change-configurable-TDP-power-limits/td-p/72...

[praveen196]

@jklmno97 

I understand your concerns.

HP Pc’s uses a customized BIOS setting (Tattooed BIOS) of which some features including overclocking and increasing the VRAM are locked.

This is done in the best interest of safeguarding the PC for the optimal performance and not to cause any extensive component failure.

To conclude, the VRAM on your PC is already shared with a specific value, and it's locked and cannot be changed.

HP Pc’s uses a customized BIOS setting (Tattooed BIOS) of which some features including overclocking, changing the TDP increasing the VRAM are locked.

This is done in the best interest of safeguarding the PC for the optimal performance and not to cause any extensive component failure.

Also, we will take this as feedback and send it to the concerned IT team.

Have a nice day!!

[jklmno97]

I don't think increasing tdp can cause any damage and in any case HP should give the users the opportunity to take this little risk for his own product but anyway thanks for the consideration, have a nice day

[praveen196]

@jklmno97

I understand your concerns.

The system is designed to work like this.