TPM (Trusted Platform Module) for HP Spectre X360 Convertible 13 - ac0XX

[jlbunting]

Yes Ostrovse I understand and I was tempted to do the same thing. 

I also suspect it will continue to work OK but I wish to make HP understand the meaning of proper Customer Support in this matter.

Let us see if they eventually respond. 

[rypz79]

It doesn' t work for me

My machine is the HP Spectre x360 13 4003dx.

Any suggestions ??

[tijas]

This is resolution i got from HP support. This has resolved the issue for me.

The solution for the Issue that you were facing is that on the Support page you can download the Model HP Spectre Notebook PC (models 13-ab000 ~ 13-ab099).
 

This was a typo mistake for the  13-ac000 (Sphinx2.0) Model, not 13-ab000. I request you to kindly download the Softpaq for this model from the support site: https://support.hp.com/us-en/document/c05792935

[jlbunting]

Thanks Tijas

This has worked for me.

Perhaps someone from HP could explain why they simply do not publish an advisory and correct the 'typo' on the support bulletin!!

Responding only to individuals misses out all those people who are not necessarily computer literate and who do not sign up to a forum  like this one.

[Pdbattaglia1]

Can you upload screen captures of problem solved? Tky

[Pdbattaglia1]

Its also valid por de spectra X360 13-acxxx???  en the support page of ho only says hp spectre. 

Do you have de convertible hp x360 too?

thanks.

[tijas]

[tijas]

HP Spectre x360 Convertible 13-ac0XX

[Pdbattaglia1]

Hi, I aplly the update but a new error show after.... its in spanish but says :   Device state attestation is not compatible with the device

[Pdbattaglia1]

At least!!! I clean TPM data, restart notebook and now the error gones! thanks everyone!