The Bluetooth and WiFi adapters are missing in device manager and i am unable to resolve the issue.

[Raj212]

The Bluetooth and WiFi adapters are missing in device manager and i am unable to resolve the issue. i tried every steps frm restarting to msc.services nothing is working , and in driver properties it shows 

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

[Max3Aj · Accepted solution]

@Raj212, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

If both Bluetooth and Wi-Fi adapters are missing from Device Manager and you're seeing Code 45: "Currently, this hardware device is not connected to the computer", it typically indicates a hardware disconnection or driver/service failure. Let's go through a step-by-step approach to resolve this:

Perform a Hard Reset

This helps reinitialize hardware connections.

1. Power off the laptop.
2. Unplug the power adapter.
3. Press and hold the power button for 15 seconds.
4. Reconnect the power and boot up the laptop.

Check BIOS Settings

Ensure wireless devices are enabled in BIOS.

1. Restart the laptop and press Esc or F10 repeatedly to enter BIOS.
2. Navigate to System Configuration > Built-in Device Options.
3. Make sure Wireless LAN and Bluetooth are enabled.
4. Save changes and exit.

Reinstall Network Drivers

Use HP’s official drivers to avoid compatibility issues.

Official HP® Support

Download and install:

• Realtek RTL8723BE Wi-Fi Driver
• Realtek Bluetooth Driver

After installation, restart your PC.

 Run HP Hardware Diagnostics

This checks if the wireless card is physically detected.

1. Press F2 during startup to enter HP PC Hardware Diagnostics.
2. Run the Component Test > Network Test.
3. If the wireless adapter is not detected, it may be a hardware issue.

Alternatively, download the tool: HP PC Hardware Diagnostics | HP® Support

Check Windows Services

Ensure required services are running.

1. Press Win + R, type services.msc, and press Enter.
2. Ensure these services are Running and Startup Type = Automatic:
   • Bluetooth Support Service
   • WLAN AutoConfig

Check for Windows Updates

Sometimes missing drivers are restored via updates.

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates.
3. Install any pending updates and restart.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support