The Bluetooth radio has completely disappeared from my HP Spectre X360

[shiningc]

The Bluetooth radio has completely disappeared from my HP Spectre X360 Model: 13-w023dx. It no longer appears in device manager. I've run all the relevent Windows and HP troubleshooters I could find, downloaded and reinstalled the Bluetooth driver and upgraded to the latest BIOS all to no avail.

[DavidSMP]

@shiningc,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding Bluetooth issues as you cannot pair other devices.  I will be really glad to assist you here.  Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a recent power outage or surge?

For now, try these steps:

• Follow all the relevant steps from this link: http://hp.care/2Cm1yNA and check if the Bluetooth device connects to your computer.
• Try another Bluetooth device such as a Bluetooth mouse or Headset and check if that works.

For further assistance try all the relevant steps from this link: http://hp.care/2s587NQ (to fix Bluetooth related issues)

Although the steps are for a different version of Windows, the steps are relevant for Windows 10 also.

Other steps to try:

Uninstall the Bluetooth drivers from device manager and restart the computer and check if it works again.

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through a hardwired Ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

Note: Perform all these steps only if you've not done them before posting

Now check for issue resolution.

• If the issue persists, try these steps:
• Press Windows + R simultaneously
• In the Run box type services.msc
• Then search for the Bluetooth services (there is 4 of those) stop them, restart them and ensure that they are set to automatic or manual based on its initial setting.
• If the service initially is automatic, make it automatic again.
• If it is manual. Make it manual again.

Now check if the issue gets resolved,

• If there are no hardware issues with the Bluetooth module the issue should get fixed.
• Otherwise, a good workaround would be is to order a USB Bluetooth dongle or receiver from Amazon or eBay or from a local Best Buy or Staples store and connect it to one of the USB ports of the computer. It will fix the issue for you.
• This is very cost effective and an economical solution also.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. perform these steps in the same order. This should resolve the issue for you. Your technically very competent and have profound expertise. I am able to judge that from your post. So you should be able to perform these steps without breaking any sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[shiningc · Accepted solution]

Thanks for your response. This issue was resolved a couple days ago by manually downloading and installing the latest Intel Wireless Bluetooth driver (20.30.0) .

This Bluetooth issue turned out to be directly related to problems updating the Intel Serial I/O Driver and "Unknown USB Device (Device Descriptor Request Failed)" under Device Manager -> Serial Bus controllers node which I reported in the following thread: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Problems-with-Intel-Serial-I-O-...

Installing the updated driver resovled both issues.

[DavidSMP]

@shiningc,

I have reviewed the post.  It is great to have you back. Your time and patience are greatly appreciated. You've displayed great commitment, good technical expertise and immaculate attitude to try and fix the issue. Kudos to you for a job well done. 🙂

It was also magnanimous on your part to share this information on HP forums that will assist several others with the same issue. I thank you greatly for sharing this vital piece of information.

I hope the product works great and stays healthy for a long time. Now trust me I've done all I can to assist you by keeping your best interest in mind. You've been a valued HP customer. It has been an absolute honor to share this platform with you and fabulous to work with you.:)

Good luck and keep me posted.

If this helps,  to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

Cheers!