cancel
Showing results for 
Search instead for 
Did you mean: 
Alice2021
Level 1
9 7 0 0
Message 1 of 8
433
Flag Post

Solved!

The HP website stays stuck on "loading" in the "Software and Drivers" section, with no results.

HP Recommended
HP HDX16-1025nr
Microsoft Windows 7 (64-bit)

Hi everyone!

 

I was searching for the BIOS of my laptop at HP website and after I write the product serial number, it just stays stuck on "loading". The website does recognize the model, but it doesn't show any driver or anything about it.

 

If it helps, the product serial number is: [Personal Information Removed]

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 6 of 8
Flag Post
HP Recommended

Hi:

 

I don't know of any offhand.

 

I suggest you do a search... HDX16-1025nr drivers, or HDX16-1025nr BIOS update, and see what turns up.

View solution in original post

0 Kudos
7 REPLIES 7
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

HP retired support for that model since it is over 10 years old.

 

You won't find any drivers or BIOS updates for it anymore.

 

 

0 Kudos
Alice2021
Author
Level 1
9 7 0 0
Message 3 of 8
Flag Post
HP Recommended

Thank you for answering. 

 

Then, what can I do if I require to update the BIOS? This was suggested by an HP technician since the laptop is having an issue on ignition.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 4 of 8
Flag Post
HP Recommended

You're very welcome.

 

The only suggestion I can offer would be to see if you can find a BIOS update on a 3rd party driver website.

0 Kudos
Alice2021
Author
Level 1
9 7 0 0
Message 5 of 8
Flag Post
HP Recommended

Ok. Would you please share some links or their names?

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 6 of 8
Flag Post
HP Recommended

Hi:

 

I don't know of any offhand.

 

I suggest you do a search... HDX16-1025nr drivers, or HDX16-1025nr BIOS update, and see what turns up.

View solution in original post

0 Kudos
Alice2021
Author
Level 1
9 7 0 0
Message 7 of 8
Flag Post
HP Recommended

Thank you very much!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 8 of 8
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation