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Locked

‎10-29-2020 10:46 AM

HP Recommended
Product: HP Laptop 15-bs212wm
Operating System: Microsoft Windows 10 (64-bit)

I reset the Laptop to Factory Settings.  The Sign-In Screen requires a User Name and Password, but will not accept my previous information.  Please advise.  Thanks!

 

 

1 REPLY 1

‎10-29-2020 02:58 PM

HP Recommended

Hi Gjackson46, 

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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