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- The driver won't download

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01-31-2021 10:56 PM
Ok so simply, I go to the HP website and download the correct drivers for my laptop GPU. But HP decides to do an error which I know nothing about it. Which is basically "This driver is not supported on this OS version.". This is very weird. Because I basically go and check which version driver is for. And this makes me question if HP's softwares are a joke. I legit need help.
02-01-2021 12:14 PM
Please provide a link to the HP page -- as I did a search on your model number and I could not find that page.
The page I did find was for a different model, and unlike yours which has AMD video hardware, this other model had either Intel or Nvidia hardware and those drivers will not work on your model.
I am a volunteer and I do not work for, nor represent, HP