• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
<Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-31-2021 10:56 PM

HP Recommended
Product: HP 15-db0001nt
Operating System: Microsoft Windows 10 (64-bit)

Ok so simply, I go to the HP website and download the correct drivers for my laptop GPU. But HP decides to do an error which I know nothing about it. Which is basically "This driver is not supported on this OS version.". This is very weird. Because I basically go and check which version driver is for. And this makes me question if HP's softwares are a joke. I legit need help.

1 REPLY 1

‎02-01-2021 12:14 PM

HP Recommended

@A_Certain_Weeb 

Please provide a link to the HP page -- as I did a search on your model number and I could not find that page. 

 

The page I did find was for a different model, and unlike yours which has AMD video hardware, this other model had either Intel or Nvidia hardware and those drivers will not work on your model.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.