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‎10-09-2020 03:14 AM

HP Recommended
Product: pavilion dv6 1386et
Operating System: Microsoft Windows 10 (64-bit)

when i using my usb mouse, it suddenly stopped to working and gives this warnings (in the first and second picture), after that i inspected device manager and see that drivers has dissappeared (3rd and 4th pictures). i couldnt find any driver for this device. My device hardware  id is:

PCI\VEN_197B&DEV_2383&SUBSYS_3628103C&REV_00
PCI\VEN_197B&DEV_2383&SUBSYS_3628103C
PCI\VEN_197B&DEV_2383&CC_088000
PCI\VEN_197B&DEV_2383&CC_0880,

Where can i found this drivers? Thanks...

 

Screenshot_2.pngScreenshot_3.pngScreenshot_4.pngScreenshot_5.png

1 REPLY 1

‎10-09-2020 07:15 AM

HP Recommended

Hi:

 

You need this driver for the base system devices...

 

This package contains the JMicron Card Reader driver for the supported notebook/laptop models and operating systems.

 

https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45010.exe

 

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