The fingerprint reader on my new HP Envy 17T stopped working

[natejrib]

I did the initial setup 3 weeks ago and everything worked great,the other day the finger print reader stopped working. I went into device manager and it said driver not working.  I did a google search and read to go into device manager and delete the driver do a restart and device manager said driver working.  Finger print reader still does not work.  Should I return it to

hp or can this be fixed

[Spirit92]

Hi there,

Please check the public document in the link below:

Click here

And this is the link for the driver you need to install

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98547.exe

Regards,

Thumbs up and accept solution if solved

[Dragon-Fur]

@natejrib 

Although possible, it is unlikely the hardware is broken.

If you have not done so, update the HP software and drivers, including fingerprint reader software.

Why?

After a new computer has been updated with Windows Updates, it is possible that HP software and drivers must (again) be updated.  This can happen, for example, if the version of Windows changes (updating from V1809 to V1903).  Other, less disruptive Windows Updates can also require that the HP software and drivers be checked / updated, too.

For example, from the Software and Drivers Category

Sub-category  Driver-Keyboard, Mouse and Input Devices (4)

Synaptics Fingerprint Driver (Windows 10 v1809 / v1903)

For example,

• Download and Save the driver to your computer (in Downloads folder)
• Open the Device Manager (as you have done in the past)
• Uninstall the existing fingerprint reader driver

• Open File Explorer,
• Navigate to your Downloads Folder,
• Double-tap on the downloaded file to start the installation
• After the driver is installed, Restart the computer and log in.

Reference

Help / How-to:  HP PCs - Downloading or Updating Software and Drivers

Section: Find driver updates on the HP website

If you think the hardware is not functioning correctly:

Hardware Testing - Diagnostics

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8)

Contributed by  Wes_notebooks 

Testing for Hardware Failures

If the hardware fails, contact HP Technical Support

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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Need or want more information?  Search for additional solutions...

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