The laptop I bought has been activated in jan 2023 but I have buy in the October 2023

[Omen16-wd0770tx]

I have bought an laptop in October 2023 and the laptop have been activated in jan 2023 and the warranty to be overed in the month of 7th jan .And the laptops have suddenly stuck in between and wifi is not working  

[Gaya1239]

Hi @Omen16-wd0770tx ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing warranty dispute issues with your OMEN by HP gaming laptop. 

Please refer to this document: HP PCs, printers - Dispute a warranty status 

If your OMEN by HP 16.1 Inch Gaming Laptop is experiencing issues where it's stuck and the Wi-Fi is not working, you can try the following steps to troubleshoot the problem:

Restart the Laptop: Simple as it sounds, restarting your laptop can often resolve many temporary issues, including problems with the Wi-Fi connection.

Check Wi-Fi Switch and Settings: Ensure that the physical Wi-Fi switch on the laptop is turned on. Additionally, make sure the Wi-Fi settings are correctly configured. You can access these settings in the control panel or system preferences, depending on your operating system.

Toggle Airplane Mode: Turn on Airplane mode for a few seconds and then turn it off. This can sometimes reset the wireless connection.

Update Wi-Fi Drivers: Outdated or corrupted Wi-Fi drivers can cause connectivity issues. Visit the official HP support website and download the latest Wi-Fi drivers for your laptop model.

Check for Windows Updates: Ensure that your operating system is up to date. Windows updates often include fixes for various issues, including those related to connectivity.

Reset the Wi-Fi Router: If possible, reset your Wi-Fi router. This involves turning it off, waiting for a minute, and then turning it back on. This can resolve issues related to the router or the network.

Run Network Troubleshooter: Most operating systems have built-in network troubleshooters. Run the network troubleshooter to diagnose and fix common connectivity issues.

Check for Interference: Other electronic devices or neighboring Wi-Fi networks may cause interference. Move your laptop closer to the router and away from potential sources of interference.

Forget and Reconnect to the Wi-Fi Network: Forget the Wi-Fi network on your laptop and then reconnect. This can sometimes resolve authentication or connection issues.

Update BIOS: Check if there's a BIOS update available for your laptop on the HP support website. Updating the BIOS can sometimes address hardware-related issues.

Perform a System Restore (Windows): If the issue started recently, consider using System Restore to revert your system to a previous state when the Wi-Fi was working correctly.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gaya1239]

@Omen16-wd0770tx , 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support