There's no option to enable Facial Recognition (Win10 Hello) do I need to sign in with Microsoft Act

[nosauce1]

There's no option to enable Facial Recognition (Windows Hello)

Settings --> Accounts --> Sign-in options

says "Windows Hello is preventing some options from being shown."

I have a PIN and Fingerprint reader setup and it's working fine. But there is no option for facial recognition.

I'm using a local user account and rather not create and use a Microsoft Account.

[Echo_Lake]

@nosauce1

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you do not find an option to enable Windows Hello on your notebook,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine or is this the first time you’re trying to set up Windows Hello?
• Have you tried any troubleshooting steps?
• Could you share a picture of the error message?

NOTE: If you have never set up Windows Hello Face Recognition and the option to set up the feature does not display in Settings, make sure your PC has an IR camera. The option to set up Face Recognition does not display if the PC does not have an IR camera.

If you have an IR camera and the issue still persists, try these troubleshooting steps from the link: https://support.hp.com/in-en/document/c05873680

Step 1: Uninstall and reinstall the IR camera driver

Step 3: Clear the Trusted Platform Module (TPM)

Step 4: Add a PIN and set up Face Recognition

Step 5: Perform a system reset

Keep me posted for further assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[nosauce1]

I managed to solve the issue. Thanks!

You may close this thread.

[asmita6658]

@nosauce1

That's great! 

Have a great day ahead.