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‎06-02-2021 01:28 PM

HP Recommended
Product: HP ENVY x360 - 15-cn0504nale: Pavilion 6530
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a Thunderbolt 3 docking station (OWC TB3 Dock 14 Port SG) and cannot get my laptop to detect it or get it to work.  I have tried installing Thunderbolt 3 drivers, utility controls etc. but setup always fails and nothing Thunderbolt related will install on the laptop.  The laptop has a USB-C Thunderbolt socket on the side with the lightning bolt symbol so I have assumed it is TB3 compatible.  Can anyone please advise on (1) whether my laptop is TB3 compatible; and (2) if it is compatible how do I get it to work correctly.

 

Many thanks in advance.

Conor

4 REPLIES 4

‎06-02-2021 03:50 PM

HP Recommended

@LishoLisho 

 

The specs of your machine is

 

                https://support.hp.com/au-en/document/c06055241

 

It does NOT have Thunderbolt™ 3 port but it is compatible with some of the following docks

 

               https://support.hp.com/us-en/document/c05604470

 

Looks like the USB-C Gen 5 is the good match. I tested it on my machine which is an HP Envy x360 15-0047nr which has similar USB-C specs and with same 65W charger.

 

Regards.

BH
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‎06-03-2021 05:22 AM

HP Recommended

Thanks so much Banhien,

 

Sounds like the USB-C Gen 5 is the best solution. 

 

The link you shared to the list of docks (of which some are compatible) doesn't appear to bring up a list and is rather and FAQ page.  Is there a specific section within the page the includes the list you refer to?

 

Thanks,

Conor

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‎06-03-2021 01:42 PM

HP Recommended

@LishoLisho 

 

Sorry, I copied a wrong link, should be

 

             https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards.

BH
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‎06-04-2021 04:25 AM

HP Recommended

That's great, have it now. Thank you!

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