• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-11-2022 10:18 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U0AV)
Operating System: Microsoft Windows 11

Hello everyone,

I purchased the Samsung M7 monitor a few days ago, and the thunderbolt 3 connection seems to be failing.

I used different cables, and I checked that other devices work, but only my computer seems to fail at recognizing the monitor. 

After checking the Thunderbolt Control Center it seems like no device is even connected to the computer, even though the monitor recognizes the computer and waits for input.

 

Already tried updating the BIOS, the thunderbolt drivers, the thunderbolt firmware, and all the other options that the HP support assistant has to offer.

Would love to have it figured out because this is really frustrating.

 

Thank you in advance,

Illy.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.