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Jetmechwc
Level 1
4 4 0 5
Message 11 of 13
67
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Told to right click on HpHwdiag - but can't find it anywhere

It's not an app. You're simply changing from user to administrator to gain unrestricted access. You don't have to be connected to the internet because you're only working with your computer. 

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anon125
Level 3
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Message 12 of 13
54
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Told to right click on HpHwdiag - but can't find it anywhere

After it had a nights sleep the laptop still says to right click etc. But it is now checking things.

Thanks for posting your help

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Jetmechwc
Level 1
4 4 0 5
Message 13 of 13
42
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Told to right click on HpHwdiag - but can't find it anywhere

Sounds like you have more problems with your laptop than administrator functions. You might need to factory reset. 

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