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11-13-2019 08:16 PM
I just did a clean install of Windows 10 Version 1909 and I cannot install the Synaptics TouchPad Driver listed on the drivers page of my laptop here. https://support.hp.com/us-en/drivers/selfservice/hp-14-dq1000-laptop-pc-series/29205783/model/310465...
The error message says "The driver is not supported on this OS version (10.0.18363).
Is there a workaround to this problem?
Solved! Go to Solution.
11-14-2019 01:35 PM
Unless someone else here can point you to a driver that will work -- NO.
Win10 v1909 is little more than a cumulative update -- and you could have done such an upgrade in only a few minutes by downloading and running a simple windows update. It's not a major upgrade like the previous Version Upgrades.
You need to go back to v1903 and do the Windows Update route to get 1909.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
11-26-2019 08:27 AM - last edited on 11-26-2019 08:52 AM by Cheron-Z
Hi there, I was in the same boat and afraid I'd have to track down an old 1903 ISO and reinstall just to fix this silly issue. Luckily, there's an easy workaround! It's in the end of the sticky on this post:
"For those encountering issues with the touchpad driver and 1909 on a fresh install its a SUPER easy fix:
download the latest touchpad driver from here:
Then attempt to install the driver (it will eventually fail saying something about it not being compatible with the OS.
Close the prompt and then go into C:\swsetup\SP99388
Then right click edit the Install.cmd (may only show up as Install) file located in that directory
Once you have that file open change This:
All you do is edit the "19H1" to say "19H2" and the two locations where it says "10.0.18362" to "10.0.18363"
Save your changes and launch HPSetup.exe, once thats done reboot and bam no more errors in the device manager."
It worked a treat for me. Hope this helps!
12-15-2019 01:18 AM
Got it. but changing install did not work as well.
Windows itself installs Synaptic SMBus Touchpad driver. Even if i delete and i try installing driver avilabe at hp for my laptop and window v 1909, Windows installs their default driver. I tried installing application available on windows store for synaptic touchpad, that fails to install.
My only requriement is to enable scroll edge on my touchpad so that i dont have to use arrows or on screen scroller. If there is any way i can enable that setting on windows default driver, i'll be happy with that too. Can you guide and help.