Touchpad Problems

[tmagic650]

I have a 15da0xxx HP laptop and I need to disable the touchpad when I use an external mouse. I have tried many things even uninstalled the Synaptics driver, touchpad still.works after doing this

[Riddle_Decipher]

@tmagic650 Greetings from the HP Community!

Here's what you need to do:

Step 1. Tap Windows + X, click on Settings > click Devices icon and then click Touchpad.

Step 2: Under Touchpad section, turn off the option labelled Leave touchpad on when a mouse is connected. Please note that the option might not appear in non-precision touchpads. 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[tmagic650]

Can you look up my specific model 3VN38UA#ABA. You're and HP employee. Did I buy a counterfeit HP Laptop? Why is this so difficult?

[Riddle_Decipher]

@tmagic650 (Although, I wanted to keep the reset as the last option) I see that you've performed a reset that resolved the issue, as suggested by @praveen196

I'm glad it's resolved, if you have any other concerns, please keep me posted.

Have a good day, ahead.