I have HP Pavilion x360 Convertible (14-cd0053TX) serial no : [Personal Information Removed] product no : 4LR32PA#ACJ
My keyboard and mouse touchpad completely not responding. Went to nearest OFFICIAL SERVICE CENTRE of HP , they couldn't even find what was the cause for this issue in my laptop. They couldn't repair it.
I have visited them multiple times and its hectic and now very annoying as all my work is getting affected by these issues. I am ready to bear the prices for repair but please help.
1. Keyboard test : Q312TQ-9ATA8D-GXGJ2K-G1LG13
2. Touchpad drag and drop test : Q312TQ-9ATA8D-GXGJ2K-G1UL13
3. Touchpad pointer test :Q312TQ-9ATA8D-GXGJ2K-G25813
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