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Message 1 of 2
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Touchpad and keyboard are not responding at all in windows , but are responding in BIOS.

HP Recommended
Example: Pavilion 6530pavillion x360
Microsoft Windows 10 (64-bit)

I have HP Pavilion x360 Convertible (14-cd0053TX)
serial no : [Personal Information Removed]
product no : 4LR32PA#ACJ

 

My keyboard and mouse touchpad completely not responding. Went to nearest OFFICIAL SERVICE CENTRE of HP , they couldn't even find what was the cause for this issue in my laptop. They couldn't repair it.
I have visited them multiple times and its hectic and now very annoying as all my work is getting affected by these issues. I am ready to bear the prices for repair but please help.

 

ERROR CODE:-

1. Keyboard test : Q312TQ-9ATA8D-GXGJ2K-G1LG13

2.  Touchpad drag and drop test : Q312TQ-9ATA8D-GXGJ2K-G1UL13

3.  Touchpad pointer test :Q312TQ-9ATA8D-GXGJ2K-G25813

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@minds__mark Welcome to HP Community!

 

I understand that the touchpad and keyboard are not responding at all in windows.

 

In that case, I would suggets you conatct our phone support and check. They will help you.

 

Or you can conatct a local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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