Touchpad and keyboard not working

[NitishMalhotra]

I just uninstalled an antivirus on my windows 10. The laptop get restarted and now the keyboard and touchpad are not working. Please help what can be the issue or how it can be resolved. As i tried trouble shooting steps like try to open safe mode still not working. Tried to factore reset its giving me an error.

[NitishMalhotra]

I just uninstalled a antivirus from my laptop. After I restarted my laptop the touchpad and the keyboard is not working. Tried some troubleshooting steps line restoring but getting error in each and everything line windows can not detect any problem. There is Hardware issue. Please suggest.

[IT_WinSec]

Hello @NitishMalhotra 

Welcome !

Note that your two posts have been merged into one single thread here.

Based on your description, your issues does not sound like a hardware problem but a problem caused by the corrupted or missing drivers, or a temporary glitch.

• Have you tried simply restarting your PC. Press and hold the notebook power-on button for at least 5-6 seconds until the device powers off completely. Wait for a while and start it back by pressing the power-on button once. Any change after that with regards to keyboard or touchpad ?

[IT_WinSec]

If you have performed PC restart and it did not solve your issue,  try "turning back time" by using System Restore.

System Restore is a software program available in all modern versions of Windows. It can restore your computer to a point back in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. System Restore may restore your ex-antivirus but we will handle this later

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

- Choose/press F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have plenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes. Provide your feedback/reply.

[Echo_Lake]

@NitishMalhotra
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.