10-21-2019 06:20 PM
I have had my Notebook for slightly under a year. I am completely confused as to what is going on with my touchpad. It moves randomly and functionality is minimum. I performed a diagnostic test and these failure ID prompted:
10-24-2019 10:59 AM
Those Failure Codes indicate Mouse Movement Failure and Mouse Button Failure failures.
Since this is a Hardware issue please contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
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