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TravelerGuy
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Message 1 of 2
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Touchpad issues

‎10-21-2019 06:20 PM

Product: 4AK77UA
Operating System: Microsoft Windows 10 (64-bit)

I have had my Notebook for slightly under a year. I am completely confused as to what is going on with my touchpad. It moves randomly and functionality is minimum. I performed a diagnostic test and these failure ID prompted:

 

Pu76k9-99f9r6-xd7w3f-g26413

Pu76k9-99f9r6-xd7w3f-g1xq13

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HP Support Agent
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Message 2 of 2
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Touchpad issues

‎10-24-2019 10:59 AM

@TravelerGuy

 

Those Failure Codes indicate Mouse Movement Failure and Mouse Button Failure failures.

 

Since this is a Hardware issue please contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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