Touchpad jittery/buggy

[MarcusArvan]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Omen 17-ck touchpad jittery/buggy - HP Support Community - 8285837

I am having the same issue. Ridiculous! Has HP responded or given a fix???

[Kumar0307]

@MarcusArvan, Welcome to the HP Support Community! I’m here to help.

I see that the touchpad is not working as it is supposed to. Have you tried any troubleshooting steps?

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Let us run a test on the hardware components of the PC

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform Component Test > Mouse/Touchpad. Share the result on your next post.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[MarcusArvan]

My trackpad passed the hardware test, and there are no updates available in the Hp Support Assistant. This is clearly a software problem. How do I know this? Because when I click the trackpad off (fn+F11) and then back on, it works fine...for a while...and then it gets buggy again..which is what everyone else reporting this problem reports too. So, HP clearly has a software bug here, and it would be nice to get an actual software update that addresses it, rather than useless troubleshooting suggestions. 

[Kumar0307]

@MarcusArvan

I understand your concern. However, without performing troubleshooting steps, the issue cannot be resolved. Let us try these steps:

BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1.    Turn off the computer and wait five seconds.

2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

4.    Press F10 to Save and Exit.

5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

6.    Follow the prompts to restart your computer.

If this does not help, perform a system restore. Refer to - Using Microsoft System Restore (Windows 10)

Let me know how it goes.

[RhoLime]

Hi Kumar0307,

I have followed all of these useless, generic troubleshooting steps and not one of them made even a single speck of difference to the issue. Please provide something actually useful, and not just asinine, cookie-cutter responses.