Touchpad not working

[Monica_2006]

I'm unable to use my laptop's touchpad, after the recent windows update(24H2) the mouse has started lagging, and today it completely stopped working, I tried installing ELAN drivers(22H2) from offical HP site, but of no use, how do i fix this?

[Garp_senchau]

@Monica_2006, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Experiencing touchpad issues, such as lagging or complete failure after a Windows update, can often be resolved by following these steps:

Verify Driver Compatibility: Ensure the ELAN drivers you downloaded from the HP site are compatible with your current version of Windows (24H2). Sometimes updates might require newer drivers.

Update Drivers via Windows Update:

• Connect to the internet.
• Go to Windows Update by clicking on the Start Menu > Settings > Update & Security > Windows Update.
• Click on "Check for updates" and allow Windows to install any available updates, which might include driver updates for your touchpad.

Use Device Manager:

• Right-click on the Start Menu and select "Device Manager."
• Look for the "Mouse and other pointing devices" section.
• Right-click on the touchpad device (it might be listed as ELAN or Synaptics) and choose "Update Driver."
• Opt to "Search automatically for updated driver software."

HP Support Assistant:

• Open HP Support Assistant, which may offer additional updates not yet available through Windows Update.
• You can launch it from the Start Menu or download it from HP Support Assistant if not already installed.
• Use HP Support Assistant to check for any available driver updates for your laptop.

Uninstall and Reinstall the Driver:

• In Device Manager, right-click on the touchpad device and select "Uninstall device."
• Restart your laptop, allowing Windows to attempt to reinstall the default driver automatically.

Checking for Physical Connection Issues:

• Ensure that the touchpad has not been inadvertently disabled. Some laptops have a button or key combination to enable/disable the touchpad.
• Check if there is any physical damage or debris on the touchpad.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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