Touchscreen Response is Delayed 2 Seconds After Using Stylus Pen

[scott312]

I know this issue has been resolved before, I just need a link to the firmware that solves it.

Apparently the file in this link is supposed to solve the issue, but the download link for the SoftPaq firmware no longer works: https://support.hp.com/rs-en/document/c05514854

I've already tried looking for the firmware on the laptop's Software and Driver Downloads page and it is not there: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-bl000-x360-convertible-pc/13823372/mo...

The issue is clearly demonstrated in this video: https://www.youtube.com/watch?v=laLYqBeHqDs&t=1s

I've tried using the HP pen that came included with the laptop, the Microsoft Surface Pen, and the Bamboo Ink, they all have the same issue. I've tried factory resetting, fully updating on Windows 10 Settings and in the HP Support Assistant. I've spent many hours trying to resolve the issue.

Please help!

[scott312]

The issue seems to have been solved here: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-2017-Touch-Input-...

But when I try to find the firmware update for the touchscreen or stylus, it's no longer there. Has it been removed? Will I no longer be able to fix this issue?

[KrazyToad]

@scott312

Welcome to HP Community

You can download the HP Tilt Pen Firmware Update from this Link: https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-spectre-15-bl000-x360-convertible-pc/1...

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[scott312]

Hi .@KrazyToad !

Thanks for the response! But I've already tried that firmware, I was unable to install it because I do not have an HP Tilt Pen, therefore the driver won't fully install. I have only the pen that came included with the laptop and a Wacom Bamboo Ink Pen.

[Echo_Lake]

@scott312
I am the Echo_Lake  looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

The firmware update is for HP products and it won't function with Wacom Bamboo Ink Pen.

Keep me posted for further assistance.

[scott312]

Hello @Echo_Lake ,

I also have the pen included with the laptop, which is an HP product. It seems the driver is only available for the tilt pen, which is not what I have. Does this mean I'll never have this issue resolved unless I purchase the tilt pen? What is this SoftPaq driver that seemed to fix everyone elses' problem in the past: https://support.hp.com/rs-en/document/c05514854

Is it even guaranteed I'll get this 2 second delay issue resolved if I purchase the tilt pen? It doesn't mention this issue being resolved at all in the patch notes.

[Echo_Lake]

@scott312

A passive stylus (also known as a capacitive stylus) functions the same as your finger on the screen. Passive styluses do not require batteries, do not have any configurable options, and do not have specific pen software. Passive styluses work on any touch screen device.
So please use a passive stylus and it should work with your computer. And, also BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629  This should fix the Touchscreen Response.

Keep me posted for further assistance.

[scott312]

@Echo_Lake

I am familiar with the passive stylus, however, the passive stylus forces me to switch constantly between page movement, and writing. The reason I'm trying to get this delay issue solved is so I won't have to have so much dead time when I run out of space on the screen. Using the passive stylus will not only slow me down, I will also lose features like buttons that allow me to quickly erase or move content around in OneNote, features that I use all the time. 

The issue has been fixed before with this touchscreen firmware: https://support.hp.com/rs-en/document/c05514854

For some reason the link has been removed and I'm no longer able to download it. Will you be able to send me a working link?

I already had the latest BIOS update installed and the issue persists, I also have all the updated drivers from the Driver Downloads page, HP Support Assistant, and Windows 10 Update. 

[KrazyToad]

@scott312

At this point I suggest you contact HP Support and our Support Engineers should be able to remote into your Notebook and sort it out.

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you