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‎07-07-2021 02:18 AM - edited ‎07-07-2021 02:19 AM

HP Recommended
Product: PAVILION DV6 3300EV
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have performed a clean installation of windows  10 in my laptop.

I have one issue. In device manager there is an unknown device. How to find out which device is so to install the correct driver?

 Device instance path is ACPI\HPQ0004\3&11583659&0

Thanks in advance,

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2021 07:17 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

3 people found this reply helpful
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4 REPLIES 4

‎07-07-2021 07:17 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

3 people found this reply helpful
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‎07-07-2021 11:56 PM

HP Recommended

Thank a lot. It worked!

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‎07-08-2021 01:16 AM

HP Recommended

Althought it worked, after turn off - turn on  the laptop issue came up again.

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‎07-08-2021 07:01 AM

HP Recommended

You're very welcome.

 

I guess you can try reinstalling the driver because that is definitely the one you need.

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