cancel
Showing results for 
Search instead for 
Did you mean: 
ImenezJose
Level 1
11 6 0 0
Message 1 of 4
213
Flag Post
HP Recommended

Solved!

UNKNOWN Device

DV7-7012-nr
Microsoft Windows 10 (64-bit)

 I would very much appreciate some help locating a driver

I am getting unknown device exclamation mark in control panel

I unfortunately have no idea what that device is but This is what I know

 

Device instance path is ACPI|HPQ004\2&DABA3FF&0

 

And Hardware ids 

ACPI\VEN_HPQ&DEV_004

ACPI\HPQ004

*HPQ004

 

Machine is DV7-7012nr running W10Pro 64

 

Thank you

 

3 REPLIES 3
Level 20
Level 20
111,919 102,096 16,015 24,601
Message 2 of 4
206
Flag Post
HP Recommended

Solved!

UNKNOWN Device

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

 

Highlighted
ImenezJose
Level 1
11 6 0 0
Message 3 of 4
198
Flag Post
HP Recommended

Solved!

UNKNOWN Device

Thank you much. I saw your post regarding the Elite book 8540 same subject but was reluctant to install the same driver.

Again thanks

 

0 Kudos
Level 20
Level 20
111,919 102,096 16,015 24,601
Message 4 of 4
195
Flag Post
HP Recommended

Solved!

UNKNOWN Device

You're very welcome.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation