USB 2.0 Port not working, Windows 7

[Manyo]

Hey guys, having an issue here. I recently factory restored my laptop and now running into a problem. When i plug anything to my USB 2.0 ports (left side of laptop), there isnt any feed back as in there is no drivers being installed. For instance when i plug my mouse in, its giving it power but i dont see any drivers being installed for the mouse so that it can be used. Same goes for when i plug in my external hard drive, it turns on but can't be used. My USB 3.0 ports are working correctly. Im sure this is a driver issue that needs to be installed on my laptop i just dont know which one. Thanks for the help!

[Paul_Tikkanen · Accepted solution]

Hi:

According to the user guide the ports on the left side are the USB 3 ports, chapter 2, page 12, item 5.

http://h10032.www1.hp.com/ctg/Manual/c02824797

You need to install the AMD chipset driver for W7 from the link below.

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890fx

Restart the PC after installing the driver.

[Manyo]

Woo-hoo, it works now! Thank you so much. Glad i clarified which side it was on.

[Paul_Tikkanen]

You're very welcome.

Glad you did too, and now you know what USB ports to plug your USB 3 capable devices into.