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HP Recommended
Microsoft Windows 7 (64-bit)

Hi, i need help. I get install W7 ultimate on my laptop HP 14-cm0132la, but i have problems with the bouth  USB 3.0 ports, but the 2.0 have not problem. I was trying to find those drivers, but i cant do it. Same one can help me? Thanks

Hola, instalé windows 7 ultimate en mi laptop HP 14-cm0132la pero tuve problemas com los dos puertos USB 3.0, pero con el 2.0 no tuve problemas. Estuve tratando de encontrar esos drivers pero no lo pude hacer. Alguien me puede ayudar? Gracias

1 REPLY 1
HP Recommended

Hi:

 

Download and install the W7 64 bit AMD chipset driver from the link below and restart the PC.

 

970 Drivers & Support | AMD

 

That contains the USB 3 controller drivers.

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