USB C Charging Port Not Working

[Csingh92]

Hi, I have been facing this problem since some time now, Started after a windows update I think. I have 2 USB-C Ports on my laptop. One Supports Charging+Data Transfer, the other one is strictly charging ( Port 2) ( From the labels on the laptop). Here are the issues i am facing regarding these.

1. Port 2 Charges only with the laptop turned off, Wont do it once the power button is pressed ( Could be BIOS Problem??)

2. Port 1 can charge all the time

3. In the event the battery dies, Both Port wont charge unless I plug in both the ports, one with charger other with any USB C Device or Charger 

This has limited by use of the laptop as in the event battery is low I cannot use  a USB C Hub alongside

Thank You!

[banhien]

@Csingh92 

What is your charger ? What is your Spectre 2018 ? Are they compatible ?

Without information we can't answer your questions

Regards.

[Csingh92]

Its a Spectre X360 2018 model, Yes the charger is original HP. HP Spectre x360 Convertible 15-bl1XX

Thanks