USB-C G5 docking hub won't recognize multiple monitors

[medayna]

purchased a new HP Laptop 17-cn2068cl that will shut off and on via usb-C G5 docking hub but won't recognize multiple monitors.  When i connect a different laptop that work fine so i know it's not cables or connections.

[banhien]

@medayna 

They are NOT compatible. I can't find the specs of your machine but it has same ports as the following machine

                 HP Laptop 17-cn0008ca

It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Other option: :   https://support.hp.com/au-en/document/c05357751

Regards