USB C port does not stay active

[MikeT1349]

I have a Crucial X9 external 1 TB solid state drive connected to the UCB C port that does not show up so I have to disconnect and reconnect it to get it to show up.  I believe it has something to do with USB SuperSpeed Type-C port with HP Sleep and Charge configuration that comes with the HP Laptop.  How to I get the port to stop going to Sleep so the drive will stay active?

[Pallipurath]

Hi @MikeT1349,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are experiencing issues with your USB-C port not staying active. It may be due to power management settings that enable the port to go into sleep mode. I would request you to please follow the steps:

Disable USB Selective Suspend

• Open Control Panel → Power Options → Change plan settings → Change advanced power settings.
• Expand USB settings → USB selective suspend setting.
• Set both On battery and Plugged in to Disabled.
• This prevents Windows from powering down USB ports.

Device Manager Settings

• Press Win + X → Device Manager.
• Expand Universal Serial Bus controllers.
• For each USB Root Hub or Generic USB Hub, right-click → Properties → Power Management.
• Uncheck Allow the computer to turn off this device to save power.

Update Chipset & USB Drivers

• Go to HP’s support site for your laptop model.
• Download the latest chipset drivers and Intel/AMD USB controller drivers.
• Outdated drivers often cause external SSDs to disconnect.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[MikeT1349]

I went to Control Panel - Power Options - Change Plan settings - Change Advanced Power settings and there is no Expand USB settings/ so I am not able to get to USB selective suspend setting.  How do I change this?

Thanks

[MikeT1349]

Also, could you be more specific about updating the drivers?  I didn't see a listing for INTEL?AMD USB controller drivers and the latest chipset drivers had several things listed.

[Pallipurath]

Hi @MikeT1349,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

I am sorry to hear that the issue was not fixed. I would request you to please share me the Serial Number of the Unit to help you further.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath

[MikeT1349]

My serial number is:    BCG1238bhw

[Pallipurath · Accepted solution]

Hi, 

Thank you for sharing the Serial Number.

I would request you to please the below steps.

Disable HP Sleep and Charge

• Open HP Support Assistant or HP Command Center (preinstalled on most HP laptops).
• Look for Sleep and Charge settings.
• Turn Sleep and Charge OFF for the USB‑C port.
• This prevents the port from entering low‑power mode when idle.

Disable USB Selective Suspend

• Open Control Panel → Power Options → Change plan settings → Change advanced power settings.
• If USB settings isn’t visible, unhide it with this command in Command Prompt (Admin):
• Code
• powercfg -attributes SUB_USB 17aaa29b-8b43-4b94-aafe-35f64daaf1ee -ATTRIB_HIDE
• Then set USB selective suspend setting → Disabled for both On battery and Plugged in.

Change USB Root Hub Power Management

• Press Win + X → Device Manager → Universal Serial Bus controllers.
• Right‑click each USB Root Hub (USB 3.0/3.1/Type‑C) → Properties → Power Management.
• Uncheck Allow the computer to turn off this device to save power.

Take care and have an amazing day!

Regards

Pallipurath.

[MikeT1349]

I couldn't HP Disable Sleep and Charge as there are no Sleep and Charge settings in HP Support Assistant. Also, I couldn't disable USB Selective Suspend as there are no USB settings visible so I tried using Command Prompt (Admin) and received the following message: "Code" is not recognized as an internal or external command, Operable program or batch file. I had already made the changes in USB Root Hub Management in Device Manager.

[Pallipurath]

Hi @MikeT1349,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath.