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‎03-03-2025 04:31 PM

HP Recommended
Product: HP ENVY Laptop PC 17-cg1000 (19S97AV)

Computer decided it needed to update BIos automatically.  After the update, the USB-C ports no longer work, can't charge computer or anything.  Need help soon or computer will be dead.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2025 05:06 AM

HP Recommended

Hi @JBerg17 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand the USB-C port on your HP ENVY Laptop PC 17-cg1000 is not working, follow these steps to troubleshoot and potentially resolve the issue:
 

Update BIOS:

 

  • Ensure that your laptop's BIOS is updated to the latest version.
  • To update the BIOS, go to the HP Software and Driver Downloads page and enter your model number (HP ENVY 17-cg1000).
  • Download and install any available BIOS updates.

Update Drivers:

 

  • Go to the HP Software and Driver Downloads page.
  • Enter your model number (HP ENVY 17-cg1000).
  • Download and install the latest USB drivers and any other relevant updates listed.

Reset CMOS:

  • Turn off the computer.
  • Press and hold the Windows key, the V key, and the Power button simultaneously to reset the CMOS.
  • Release the keys and buttons once the computer starts up.

Check Device Manager:

  • Open the Device Manager by pressing Windows + X and selecting Device Manager.
  • Expand the Universal Serial Bus controllers section.
  • Look for any devices with a yellow exclamation mark or red x, indicating a problem with the device.
  • Right-click on the problematic device, select Update driver, and follow the prompts.

Perform a Power Reset:

  • Turn off your computer and disconnect all external devices, including the power cord.
  • Press and hold the power button for 15 seconds to drain any residual power.
  • Reconnect the power cord and restart the computer.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-07-2025 05:06 AM

HP Recommended

Hi @JBerg17 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand the USB-C port on your HP ENVY Laptop PC 17-cg1000 is not working, follow these steps to troubleshoot and potentially resolve the issue:
 

Update BIOS:

 

  • Ensure that your laptop's BIOS is updated to the latest version.
  • To update the BIOS, go to the HP Software and Driver Downloads page and enter your model number (HP ENVY 17-cg1000).
  • Download and install any available BIOS updates.

Update Drivers:

 

  • Go to the HP Software and Driver Downloads page.
  • Enter your model number (HP ENVY 17-cg1000).
  • Download and install the latest USB drivers and any other relevant updates listed.

Reset CMOS:

  • Turn off the computer.
  • Press and hold the Windows key, the V key, and the Power button simultaneously to reset the CMOS.
  • Release the keys and buttons once the computer starts up.

Check Device Manager:

  • Open the Device Manager by pressing Windows + X and selecting Device Manager.
  • Expand the Universal Serial Bus controllers section.
  • Look for any devices with a yellow exclamation mark or red x, indicating a problem with the device.
  • Right-click on the problematic device, select Update driver, and follow the prompts.

Perform a Power Reset:

  • Turn off your computer and disconnect all external devices, including the power cord.
  • Press and hold the power button for 15 seconds to drain any residual power.
  • Reconnect the power cord and restart the computer.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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