USB\VID_138A&PID_003C&REV_0086

[MeteHAN1]

Hi all,

I have seen many people have the same issue with HP but I cannot find the driver for my machine.

My machine is HP ProBook 6560b runing Windows 7 32 bit.

In my Device Manger I have an unknow device and when go into properties I find the following:

Genral - Port_#0001.Hub_#0003 & The drivers for this device are not installed. (Code 28)

Details - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C

Can anyone help please?

Anthony

[Paul_Tikkanen · Accepted solution]

Hi, Anthony:

You need the validiy fingerprint sensor driver for that ID...

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

[MeteHAN1]

thanks my problem solved but hp simplepass identity protection program gives error "fingerprint reader is not connected.

[Paul_Tikkanen]

You're very welcome.

For your model notebook, you should be using the HP Protect Tools software to enroll your fingerprint.

This package provides the HP ProtectTools Security Manager, which provides enhanced Windows login and website single-sign-on capabilities on supported notebooks with supported operating systems. Security Manager is also the host for HP ProtectTools plugins, and therefore should be installed before other ProtectTools modules.

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57498.exe

[MeteHAN1]

Thanks a lot for your help solved my problem

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.