USB driver missing

[ub6424]

Hello @Vilkku 

( The weirdest errors can be fixed by reinstalling the operating system )

Before you do anything else ...

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[Vilkku]

Hi,

so I meant that I won't be able to make a bootable USB disc as USB is not working at the moment. 

[rachelgomez1619]

Here are the solutions you can try. You don’t need to try them all; Just work your way down until your problem is solved.

Re-plug the USB drive
Try another USB port
Change the settings in BIOS
Change the ISO file format

Greeting,

Rachel Gomez

[Vilkku · Accepted solution]

Hello,

there is a hardware diagnostics tool in HP laptops. Once the computer is restarting, press Esc and you´re in. I ran the USB diagnostics and it returned a diagnostics code

9TQBVS-B1UB89-XD7V4K-8D1E03

This was related to hardware issues. HP customer care center replaced the computers usbboard as part of the guarantee and now it´s working. 

The solution was achieved by contacting HP services via phone.