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‎07-12-2016 11:17 PM

HP Recommended
Product: HP AC125TU (N8M38PA)
Operating System: Microsoft Windows 7 (64-bit)

Whenever i try to install HP Coolsense it says "There is a Problem with this Windows Installation Package. A Program run as a part of setup didn't finish as expected. Contact your support personnel or package vendor"

 

Is it necessary to install this software on my laptop?

 

Somebody please help!!

 

Thank youundefined

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2016 09:35 AM

HP Recommended

Hi @iashu,

 

Thank you for your query.

 

I understand that when you tried to install the HP CoolSense software you received the error message "There is a Problem with this Windows Installation Package. A Program run as a part of setup didn't finish as expected. Contact your support personnel or package vendor".

What precipitated the necessity to reinstall the software?  Was there recent changes made? You would like to know if it is necessary to install it. HP CoolSense Technology is a feature in some HP notebook that combines hardware, software, and mechanical design to dynamically manage the temperature of a notebook, and help keep you comfortable while using it. As overheating can cause many issues, I strongly recommend the installation. To try and overcome this difficulty please  try this link (from microsoft.com) Fix problems that block programs from being installed or removed. Once you have completed that step retry the installation from a fresh download. You could also try doing the installation in Safe Mode. HP PCs - Windows 7 Safe Mode.

 

Please let me know the results.

 

Thanks! If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy:

Sparkles1

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1 REPLY 1

‎07-13-2016 09:35 AM

HP Recommended

Hi @iashu,

 

Thank you for your query.

 

I understand that when you tried to install the HP CoolSense software you received the error message "There is a Problem with this Windows Installation Package. A Program run as a part of setup didn't finish as expected. Contact your support personnel or package vendor".

What precipitated the necessity to reinstall the software?  Was there recent changes made? You would like to know if it is necessary to install it. HP CoolSense Technology is a feature in some HP notebook that combines hardware, software, and mechanical design to dynamically manage the temperature of a notebook, and help keep you comfortable while using it. As overheating can cause many issues, I strongly recommend the installation. To try and overcome this difficulty please  try this link (from microsoft.com) Fix problems that block programs from being installed or removed. Once you have completed that step retry the installation from a fresh download. You could also try doing the installation in Safe Mode. HP PCs - Windows 7 Safe Mode.

 

Please let me know the results.

 

Thanks! If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy:

Sparkles1

Was this reply helpful? Yes No
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