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HP ENVY 16 inch Laptop PC 16-h0000 (534C6AV)

I bought my new laptop on 20 November 2023, registered the product and HP states the warranty expired on 10 September 2023. I tried to dispute the warranty - filled in necessary details and uploaded the receipt but I'm constantly receiving error 500 upon hitting the Submit button.

 

I tried the virtual assistant and it's pointing me to a page which doesn't exist (error 404). This is very frustrating.

 

I note that a similar grievance was submitted by another user on 14 November 2023 and he received an IM from HP (Irwin) with the correct link that fixed the issue. Hoping to receive the same kind of support please - fingers crossed!

Reference: Solved: Warranty Checker Displays Incorrect Expiration Date - HP Support Community - 8913907

5 REPLIES 5
HP Recommended

Hi @DDeb2023,

 

Welcome to the HP Support Community

 

I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

  

Please refer to this document: HP PCs, printers - Dispute a warranty status

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hi @Gaya1239, I already mentioned in my post that the dispute form isn't working. After filling in necessary details and attaching the invoice, the page runs into Error 500 after hitting the 'Submit' button.

I have managed to lodge a case using WhatsApp support but the issue isn't resolved yet.

HP Recommended

@DDeb2023 ,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

The issue was resolved through the case I had logged via WhatsApp. Thanks.

HP Recommended

Hi @DDeb2023,

 

Fantastic 🙂 I truly appreciate your time and patience.

 

If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.