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Harry107
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Message 1 of 2
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Solved!

Unable to install Office 365

HP Recommended
HP Probook 450 G2
Microsoft Windows 10 (64-bit)

My laptop unexpectedly shut down during Microsoft 365 uninstallation. Now it is partially installed in my laptop and some apps are still in the laptop. When I try to uninstall it from Control Panel it does not open and when I am trying to install it again it says "We're getting things ready".

 

Kindly tell how can I completely remove it first despite it that I am not able to do so from the control panel anymore. Is there any other way to do it? 

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EddyK
Level 11
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Message 2 of 2
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HP Recommended

Hello @Harry107,

 

I'd recommend using the Microsoft Office Removal Tool by heading over to the page here and following the steps under Option 2 - Completely uninstall Office with the uninstall support tool.

 

Make sure to restart when it tells you to on step 4 and then try reinstalling Office after.


I used to be an HP Expert. I no longer participate in this community.

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EddyK
Level 11
2,977 1,699 396 1,308
Message 2 of 2
Flag Post
HP Recommended

Hello @Harry107,

 

I'd recommend using the Microsoft Office Removal Tool by heading over to the page here and following the steps under Option 2 - Completely uninstall Office with the uninstall support tool.

 

Make sure to restart when it tells you to on step 4 and then try reinstalling Office after.


I used to be an HP Expert. I no longer participate in this community.
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