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CJonGrey1
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Message 1 of 4
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Unable to open pdfs. HP SureClick may be the culprit.

HP Recommended
HP Zbook 15 G6
Microsoft Windows 10 (64-bit)

Hi, Adobe "Storage problems" are preventing Acrobat Reader from opening pdf docs.  I googled the problem and found that some people had identified HP SureClick as the culprit and they were able to instruct it not to block opening of the pdfs.  But I couldn't find any account of how they did it.

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TryToDoMybest
Level 8
898 851 86 171
Message 2 of 4
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HP Recommended

Hello

 

first check is you have HP Sure Click installed.

then start , from Menu -> HP -> HP Sure Click Desktop Console and open it

try to DIsable it or enter in "setting page " and see if there is something that you can configure.

 

last thing you can do is change in Windows which is the default application that must be used to open PDF file.

 

bye

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CJonGrey1
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Hi TryToDoMyBest,

 

Thanks for trying but I'm unable to put into action.  I can get as far as HP SureClick's desktop but I can't fin a setting portal where I would change settings (and I probably wouldn't know which settings to change, to what, when I get there).

 

Likewise I don't know where to go in W10, nor what to do when I get there.

 

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TryToDoMybest
Level 8
898 851 86 171
Message 4 of 4
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HP Recommended

Hello

 

here there is a video where you can see how HP Sure Click Work and how to open the software interface.

https://www.youtube.com/watch?v=030LQUZfSlg

 

may be it helps you .

 

bye

Learn about HP Sure Click and how you can use it to protect your HP PC. Chapters:00:00 Introduction00:15 HP Sure Click; an Introduction by Steph and Bill00:5...
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