-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Unknown Device ACPI\SMB0001\3&11583659&0

Create an account on the HP Community to personalize your profile and ask a question
11-12-2022 06:36 PM
Hi, few months ago i changed my HDD to an SSD because my HDD was broken. my Laptop is "HP Laptop 14-bw0xx". recently i noticed in the device manager, i have this "Unknown Device" on the list. checking it, it's missing a driver. the device instance path is ACPI\SMB0001\3&11583659&0. i have tried updating windows and just looking for the driver, i have not found it. May i ask someone experienced here to give me a hand to solve this issue? Thank you in advance.
11-12-2022 08:14 PM
Could be something to do with the Touch pad. Please download and install
https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77793.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.