• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-01-2022 12:12 AM

HP Recommended
Product: HP Notebook - 15q-bu105tx
Operating System: Microsoft Windows 11

In my Device Manager, it shows me an Unknown Device.

Device Instance Path - ACPI\INT3400\2&DABA3FF&0
Hardware ID - ACPI\VEN_INT&DEV_3400

 

I have been trying to look for a solution and the missing driver for this, but I could not find the suitable one.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2022 07:24 AM

HP Recommended

Hi, @Shahbaz101 

 

The problem is the device that needs the driver can be installed by two different drivers, and you have to take a chance on which one is the one you need that will work.

 

Try this driver first then restart the PC...

 

Intel Chipset Installation Utility

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

 

If the Intel chipset driver does not install the unknown device, then this driver will...

 

Intel Dynamic Platform and Thermal Framework Driver

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe 

View solution in original post

3 people found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎04-01-2022 04:51 AM

HP Recommended

I found the answer in this thread

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-can-t-find-a-driver-for-the-A...

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎04-01-2022 05:38 AM

HP Recommended

I tried that step already and also tried updating from Device Manager. Unfortunaely it did not work

Was this reply helpful? Yes No

‎04-01-2022 07:24 AM

HP Recommended

Hi, @Shahbaz101 

 

The problem is the device that needs the driver can be installed by two different drivers, and you have to take a chance on which one is the one you need that will work.

 

Try this driver first then restart the PC...

 

Intel Chipset Installation Utility

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

 

If the Intel chipset driver does not install the unknown device, then this driver will...

 

Intel Dynamic Platform and Thermal Framework Driver

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe 

3 people found this reply helpful
Was this reply helpful? Yes No

‎04-01-2022 06:41 PM

HP Recommended

sp95216 solved it
Thanks a lot!

Was this reply helpful? Yes No

‎04-01-2022 07:38 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.