Unknown HPSA message

[Shanester]

Greetings,

HP Support Assistant (HPSA) says that there is a message, but there are no messages in HPSA. I've had this problem before.

Clicking on a device and clicking "Check for updates and messages" doesn't fix it. The troubleshooting article said to restart the PC, but that didn't help either. I'm running the latest version of HPSA ( 8.7.50.3).

My Personal Dashboard shows three important messages. It may be that the HPSA is out-of-sync with the Dashboard. There is no way of deleting the messages in the Dashboard (like there is in HPSA).

Any suggestions?

Thanks,

Shane.

[Jeet_singh]

@Shanester,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues while installing the updates through HP SA (Support Assistant). I would suggest the below-mentioned solutions:

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Did it happen after a recent software update or Windows update?

Have you tried to perform any troubleshooting steps?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform a Windows update:

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

Let's start off by updating the Bios and Chipset drivers on your PC from our HP support website, using this link.

Once done, restart the computer and then check.

Alternatively, you can uninstall HP Support Assistant and reinstall it: 

Solution 1:

Download and install the latest version of HP Support Assistant from the HP Support Assistant website. Go to this link and click on “Download HP Support Assistant to update the current version to the latest version.

Solution 2:

Uninstall and reinstall the HP SA. Go to HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8, 7) and follow the steps under “Error: HPSF.exe has stopped working” to uninstall and reinstall the HP SA.

Solution 3:

Download and update the driver from the product driver page. Go to http://hp.care/2bjHn5I and put in your complete product name to enter the product driver and software page. You can download and update the components from here.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Shanester]

---

Have you recently made any changes on the PC before the issue started?

---

No.

---

Did it happen after a recent software update or Windows update?

---

Windows Update History says the latest update was a cumulative update on December 20th.

---

Have you tried to perform any troubleshooting steps? 

---

Yes - they are listed in my original post.

You provided a link for the Windows Update Troubleshooter. Is there a troubleshooter for HPSA?

I've updated the BIOS and chipset drivers. However, this seems to be a low-level change, and I'm not clear on how this affects HPSA.

I'm using the latest version of HPSA.

Are there any troubleshooting steps that might target the cause of the problem?

Thanks,

Shane.

[Jeet_singh]

@Shanester,

It's great to have you back and your patience is greatly appreciated.

As I understand you have tried the steps suggested and you have the latest version of HPSA installed and still having the issue.

Just wanted to check if you have tried to uninstall and reinstall HPSA, If you haven't tried it yet. I would personally suggest you try this and get back to us with the results as this will help me in further assisting you.

Waiting for your response!

Regards,

[Dr-Soong0101]

I have this exact same problem and it's driving me nuts! It only started doing this a few weeks ago. And yes before you ask, I have double made sure that I haven't missed any messages or downloads in the Support Assistant app. And on the 'My Dashboard' webpage (which for some reason will only load up on Firefox), just like the original poster, it say's I have 3 important messages. But when I click on any of them, it just shows me a broken link and the messages themselves cannot be deleted.

I have re-installed Support Assistant, uninstalled and then re-installed again and it still shows an icon indicating I have one important message somewhere within the app and still have three on My Dashboard via the site.

Thanks

[Jeet_singh]

@Dr-Soong0101,

As I understand you have tried to uninstall and reinstall HP Support Assistant and unfortunately nothing has helped to resolve this issue.

In this scenario, I would suggest the next option would be to Run the windows update troubleshooter and then run the Windows update.

If the issue still persists, I would suggest you go ahead and install the drivers directly from our HP support website.

I  would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to install the latest software drivers for your PC from our HP support website, using this link.

Please note, if this does not work, then it clearly indicates that these updates are not specific to your Notebook models.

I hope this answers your question and let me know if you need any further assistance. 

Take care now and do have a fabulous week ahead. 🙂
Regards,

[Shanester]

Thanks for the suggestion.

If reinstalling everything worked, it would only be a temporary fix. As I mentioned in my original post, I've had this problem before.  I was hoping that there would be a way to fix the problem itself instead of doing a complete reinstall.

Shane.

[Dr-Soong0101]

Hi Jeet,

I appreciate you giving the time to reply in regards to this problem but asking us to install and reinstall software obvioiusly isn't working. I've re=installed HPSA multiple times and my computer has all of the latest updates via Windows and HPSA. The issue still remains. And reinstalling all this software at the cost of more precious time surely doesn't account for the notification errors we get on the 'My Devices' tab of the support website.

This is obviously an issue at HP. Either with the Support Assistant app or the Support webpage. Please stop giving us the run around and look into this.

Thank you.

[Dr-Soong0101]

Update:

The new-look HP Support Assistant which I've just downloaded seems to have done away with the annoying rogue notification, however on the webpage I still have 3 important notifications that can't be opened properly or deleted.

[Shanester]

---

@Jeet_singh wrote:

In this scenario, I would suggest the next option would be to Run the windows update troubleshooter and then run the Windows update.

---

I forgot to mention that I tried this as well.

Where did you get the "new look" HPSA? I have version 8.7.50.3, and when I check for updates, it says that this is the latest version. Also, the download page (below) says that this is the latest version.

http://www.hp.com/go/hpsupportassistant

Thanks,

Shane.