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‎07-14-2016 02:15 AM

HP Recommended
Product: Pavilion G6-2210sa
Operating System: Microsoft Windows 8.1 (64-bit)
I have an unknown device in my Device Manager on the PCI Express Root Complex: ACPI\VEN_HPQ&DEV_0004 ACPI\HPQ0004 On doing a preliminary search it appears to be for HP 3D Drive Guard? But as my laptop is not supported any more I cannot find the right file. Can anyone point me in the right direction? Thank you
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2016 07:33 AM

HP Recommended

Hi:

 

You need this version of the driver for the ID of HPQ0004.

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

The one that Huffer posted is for the ID of HPQ6007.

 

 

View solution in original post

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6 REPLIES 6

‎07-14-2016 05:23 AM

HP Recommended

Try this one:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_135601_1

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‎07-14-2016 07:33 AM

HP Recommended

Hi:

 

You need this version of the driver for the ID of HPQ0004.

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

The one that Huffer posted is for the ID of HPQ6007.

 

 

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‎07-14-2016 01:22 PM

HP Recommended
Hi Paul Thanks, but the link doesn't work. Or do I need to use some other special program?
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‎07-14-2016 01:32 PM

HP Recommended

You're very welcome.

 

The link works fine for me, and the file downloads in seconds.

 

You can also use the W8 driver from the G6t-2000 which should work just as well.

 

Found under the Solutions section.

 

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g6-Notebook-PC-series/5296082/model/5328...

 

 

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‎07-14-2016 03:17 PM

HP Recommended

It turns out there was something on my PC interfering.

Your link worked a treat - many thanks! 🙂

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‎07-14-2016 03:29 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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