• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-09-2022 09:59 AM

HP Recommended
Product: HP ENVY TouchSmart 15-j122tx Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Dear Paul Tikken,

 

I am hoping you will assist me again on this one.

There are two unknown devices inside Device Manager -> Other devices

I did my research on how to find the unknown device here https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/ (which you provided inside the community)

Here are the two devices
1.
ACPI\VEN_INT&DEV_33A0
ACPI\INT33A0
*INT33A0

2.
USB\VID_138A&PID_0050&REV_0060
USB\VID_138A&PID_0050

 

Thanks in advance.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2022 10:36 AM

HP Recommended

Hi:

 

You need these drivers for those devices...

 

ACPI\VEN_INT&DEV_33A0:

 

Intel Smart Connect Technology Driver

 

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe 

 

USB\VID_138A&PID_0050;

 

Validity Fingerprint Sensor Driver

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63418.exe

 

If you use the fingerprint reader to log in to Windows, you need to install this software as well...

 

HP SimplePass Identity Protection Software

 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86959.exe 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎04-09-2022 10:36 AM

HP Recommended

Hi:

 

You need these drivers for those devices...

 

ACPI\VEN_INT&DEV_33A0:

 

Intel Smart Connect Technology Driver

 

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe 

 

USB\VID_138A&PID_0050;

 

Validity Fingerprint Sensor Driver

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63418.exe

 

If you use the fingerprint reader to log in to Windows, you need to install this software as well...

 

HP SimplePass Identity Protection Software

 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86959.exe 

1 person found this reply helpful
Was this reply helpful? Yes No

‎04-10-2022 09:34 PM

HP Recommended

Boom!

Boom!

Boom!

Solved!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.