Unlock Envy E360 when in tablet mode

[Kev85]

Hi I have recently purchased an Envy E360 and noticed a few things, the main issue being it doesn't seem possible to take it out of sleep mode while in tablet format as none of the keys on the keyboard do anything and the touchscreen is disabled, there are no other buttons on the side of the device.

Secondly, the buttons on the pen it comes with don't seem to work, and there is no pairing option, even the documentation suggests pressing the 'button on the top' that doesn't exist, there are 2 on the side but no top button, I believe this is for an older model.

[Echo_Lake]

@Kev85

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.