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Nik0745
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Message 1 of 4
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Flag Post

Solved!

Update HPSA vers 8.0.29.6

HP Recommended
HP 250 G4
Microsoft Windows 10 (64-bit)

I have been trying to update the support assistant but each time it fails to complete.Screenshot 2021-06-10 154044.pngScreenshot 2021-06-10 142647.pngScreenshot 2021-06-10 171418.png

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
36,405 21,391 3,386 12,209
Message 2 of 4
Flag Post
HP Recommended

@Nik0745 

 

Your system cannot update to the 9.x versions of HP Support Assistant.

No, I cannot explain why you are seeing the message that offers the version.

 

If you want / need to update HP Support Assistant to the latest version for your computer,

Try / Consider:

 

Preparation

 

 

Before you make changes to your computer:  Create a Restore Point

 

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection 

Click (Highlight) your main disk (C) > Select Create a Restore Point

 

 

Uninstall HP Support Assistant Software 

 

FIRST > Uninstall the HP Support Assistant

 

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

 

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

 

NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

 

Next,

 Uninstall HP Support Solutions Framework software from Programs and Features

 

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

 

NOTE: 

HP Support Solutions Framework is a subset of HPSA. 

For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

 

Restart the computer and log in. 

 

Final Check – Software / Application is Removed

 

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

 

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

 

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

HP Support Assistant

 

READ >> Partial excerpt from the Website:

 

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

 

-------------------------------------------------------------------------------------------------

 

After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,

Else

Right-Click on the installation package Select Run as Administrator

After the software is installed:  Restart the computer and log in

  

Optional - After the software is installed, PIN the program to your Windows Start Screen

 

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start

 

 

Help and Troubleshooting for HPSA

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 HP Account - Login / Dashboard

 

-------------------------------------------------------------------------------------------------

 

When you next open HP Support Assistant, sign into the software using your HP Account credentials.

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP 250 G4 Notebook PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Dragon-Fur
Level 16
Level 16
36,405 21,391 3,386 12,209
Message 2 of 4
Flag Post
HP Recommended

@Nik0745 

 

Your system cannot update to the 9.x versions of HP Support Assistant.

No, I cannot explain why you are seeing the message that offers the version.

 

If you want / need to update HP Support Assistant to the latest version for your computer,

Try / Consider:

 

Preparation

 

 

Before you make changes to your computer:  Create a Restore Point

 

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection 

Click (Highlight) your main disk (C) > Select Create a Restore Point

 

 

Uninstall HP Support Assistant Software 

 

FIRST > Uninstall the HP Support Assistant

 

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

 

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

 

NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

 

Next,

 Uninstall HP Support Solutions Framework software from Programs and Features

 

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

 

NOTE: 

HP Support Solutions Framework is a subset of HPSA. 

For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

 

Restart the computer and log in. 

 

Final Check – Software / Application is Removed

 

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

 

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

 

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

HP Support Assistant

 

READ >> Partial excerpt from the Website:

 

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

 

-------------------------------------------------------------------------------------------------

 

After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,

Else

Right-Click on the installation package Select Run as Administrator

After the software is installed:  Restart the computer and log in

  

Optional - After the software is installed, PIN the program to your Windows Start Screen

 

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start

 

 

Help and Troubleshooting for HPSA

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 HP Account - Login / Dashboard

 

-------------------------------------------------------------------------------------------------

 

When you next open HP Support Assistant, sign into the software using your HP Account credentials.

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP 250 G4 Notebook PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Nik0745
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you so much Dragon-Fur.

You solved my problem that was dated for more than a year!!!

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
36,405 21,391 3,386 12,209
Message 4 of 4
Flag Post
HP Recommended

@Nik0745 

 

You are welcome.

 

You did all the work - I just pointed you in a new direction.

Smiling.

 

Stay Safe.

Carry On.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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