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Zwhile Honor Student
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Envy laptop 17 AE-104nl
Microsoft Windows 10 (64-bit)

"This driver is not supported on this OS version (10.0.17763)" with upgrade : sp96237-sp96236-sp96239-sp96232-sp96229-sp96228-sp96231-sp96243-sp96242-sp96241. Update successful with: sp96171-sp95992-sp95712. My version OS is Windows 10 Home 18.09 build 17763.557. Best regards, thanks

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HP Support Agent
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@Zwhile Welcome to HP Forums Community! Are you installing the updates using the HP Support Assistant or is it from the HP website?

If its the HP support assistant, I suggest you uninstall the HP Support assistant using the below steps and if the issue doesn't occur, simply reinstall it from this link to resolve the issue,

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.


    Figure: Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure: Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected
  4. Restart your computer to complete the process.

Reinstall it using this link: Click here

And check if it works.

 

Note: Not all updates are for your specific device, its generated for the entire series and may not apply to your computer, so its okay if some of them aren't getting installed as it isn't meant for your device.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Zwhile Honor Student
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Dear Riddle, thanks for the reply, I don't use HPSA (too intrusive), but the previous updates have all been successful, the problem is only with the most recent ones (May-June 2019). Moreover the problem is software (not supported O.S. version 10.0.17763) and not hardware. Do I have to wait for the update to Windows 10 19.03?
Best regards
P.S. sorry for my english but I use Google Translator

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HP Support Agent
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@Zwhile I appreciate the effort you are putting into translating it via google, that said, yes I would suggest you wait until your device is updated to the 1903 version of windows, as I mentioned not all updates are specific to your computer but to the entire series.

 

You don't have to install all the updates.

Riddle_Decipher
I am an HP Employee

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Zwhile Honor Student
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Dear Riddle, I have read your answer and will follow your advice. If anything we talk later. Have a great day

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HP Support Agent
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@Zwhile that works for me, you can always tag me or just write back to us anytime and I'll be happy to help.

Take care, until next time.

Riddle_Decipher
I am an HP Employee

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