• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-05-2022 07:39 AM

HP Recommended
Product: LAPTOP-GDJHQOAV0
Operating System: Microsoft Windows 10 (64-bit)

Help I'm confused & to old to cry. I have a couple of issues some functions of the touchpad stopped working . I went through the testing modes I gat a mouse drag & drop test failure ID: RU7808-AHXB02-X07V41-G1SP03  the prod. ID:1E411AAV   cur. ver:7.7.0.0 the l & r  click buttons have stopped working .  Next I tested wired network check and got the following message.  "UEFI Networking doesn't appear to be supported or enabled, check BIOS settings to  make sure UEFI Network option ROMS are enabled and UEFI boot is enabled. I also got a message saying my BIOS needs updating.  So I did all the things to correct these issues  but never saw anything called ROMS? Last of all following the prompts and provided links to update BIOS at HP support.com I find out that this brand new laptop I bought direct from HP 6 months ago HP doesn't support BIOS software and updates for their own laptop? And as I kept following the links HP support provided I somehow get lead to software and  drivers . Can anyone tell me how or where to go to get the update for the BIOS.  Two weeks ago Microsoft forums  suggested I use the free Restoro app version and that was a bad bad mistake so I hope everyone will hear my warning. Those people at Restoro are liars and thieves. As I was using their free app a live person contacted me and started telling me I had a virus since April 2021 8 months ago and I didn't even have this until May 2021 and tried to  get me to pay them $216 to fix they said a virus and 18,559 issues. They lied because I use my HP. support ass.app evey week and have McAfee Live Safe full version and both HP and McAfee said Restoro is lying I do not have a virus  nor do I have 18,559 issues . That is the truth so believe me or don't but I can show proof be very careful if you use them I want to say thank you for any help to get the bios update I don't have to fix mouse pad my wireless mouse woks fine but will fix it after the bios. 

Thank All of you people and  may 2022 be a thousand times better then last year for you.

Category:
2 REPLIES 2

‎01-05-2022 01:54 PM

HP Recommended

@Livingman 

I can't help because I can't find any info on the model number you entered: GDJHQOAV0

 

You need to enter the correct number so I can do a search for software and BIOS updates.



I am a volunteer and I do not work for, nor represent, HP
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-06-2022 11:10 PM - last edited on ‎01-07-2022 10:22 AM by Retired

HP Recommended

I sent this 24 hours ago and have no idea why it auto saved instead of sending?

 

Thank you and to be safe I'm sending 4 files covering all the soft and hardware I believe. I have no idea what is wrong I have 3 more photo files to attach I tried each one in PNG and got the error unsupported file type so I uploaded them each again in JPG and got the same error message and once again i tried to upload them in JPEG and got the  same error message  and all 3 of those file types are supported s o I hope and pray  the one I copied and pasted here has the info that you need . I have tried to copy and paste those files before and after i took the screenshots of them and it wouldn't  let me copy & paste. I hate being so technologically illiterate. I have asked every tech like you and no one knows but do you know if there is a class I can take somewhere to learn how to do those things?

 

THIS IS IN LAPTOP SETTINGS>DISPLAY>ABOUT

 

BIOS VERSION/DATE: Insyde F.25, 8/18/21

 

OS VERSION: 10.0.19043 build 19043

 

HP Laptop 15-gw0xxx

 

Device name LAPTOP-GDJHQOAV

Processor AMD Athlon Silver 3050U with Radeon Graphics 2.30 GHz

Installed RAM 8.00 GB (5.94 GB usable)

Device ID E8142834-1076-4414-ACE3-D1F797FE9F70

Product ID 00325-96772-92694-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Home

Version 21H1

Installed on ‎4/‎3/‎2021

OS build 19043.1415

Experience Windows Feature Experience Pack 120.2212.3920.0

 

Maybe this has what you need I just got it from HP support assistant that came on the laptop ?

 

HP Laptop - 15z-gw000 CTO
My notebook

Specifications Product number: 1E411AVSerial number: [Personal Information Removed]

New messages
 
Add device
0
Updates
Guided Troubleshooting ›

 

Ask our Virtual Agent
 
General specifications
Operating system
Windows 10 Home 64-bit Version: 19043.1415
Microprocessor
AMD Athlon Silver 3050U with Radeon Graphics
System memory
8 GB
Memory slot 1
8GB Samsung 2400MHz
System board
87D2 38.25
System BIOS
F.25
Video
Graphic device 1
AMD Radeon(TM) Graphics
Current resolution
1366 x 768
Refresh rate
60 Hz
Version
27.20.1024.1 (6/16/2020)
Audio
Device 1
Realtek High Definition Audio
Status
Enabled
Driver
RTKVHD64.sys
Version
6.0.9180.2
Device 2
AMD High Definition Audio Device
Status
Enabled
Driver
AtihdWT6.sys
Version
10.0.1.20
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.