Urgent: Escalation !!Request for Resolution and Rectification of Misinformation Regarding Purchase -

[SwaroopYellapu]

Dear HP Support Team,

I hope this email finds you well. My name is Naga Swaroop Yellapu, and I am writing to address a significant concern regarding my recent purchase of the HP Envy 39.6 cm x360 2-in-1 Laptop 15-fe0028TU with Order number [personal information removed] Unfortunately, my experience has been marred by misinformation provided by one of your sales executives, Mr. Siddique, which has resulted in a regrettable misunderstanding.

During the purchase process, I also acquired the Adobe Creative Cloud plan worth ₹20,100 for the discounted price of Rs.1999/-, and the HyperX SoloCast - USB Microphone (Black) for Rs.999/-. Mr. Siddique, the sales executive who assisted me, assured me that the Adobe Creative Cloud plan was a secure cloud storage solution for data storage. Trusting his expertise, I proceeded with the purchase.

However, upon further investigation, I discovered that the Adobe Creative Cloud plan is, in fact, a subscription service primarily designed for applications such as Photoshop or video editing. This information is entirely incongruent with my needs, and it is disheartening to learn that I was misinformed during the purchase process.

I understand that mistakes can happen, and I believe in the professionalism of HP to address and rectify such situations promptly. Therefore, I kindly request the following actions to be taken:

1. Cancellation of Adobe Creative Cloud Plan: I would like to cancel the Adobe Creative Cloud plan as it does not serve my intended purpose. I appreciate your understanding in rectifying this error promptly.
2. Replacement with 3 Years Extended Warranty+Antivirus: In lieu of the canceled Adobe Creative Cloud plan, I request a replacement with a 3-year extended warranty and an antivirus package for my HP Envy 39.6 cm x360 2-in-1 Laptop.
3. Complimentary Gift: To acknowledge the inconvenience caused by the misinformation provided by Mr. Siddique, I kindly request the provision of a complimentary gift as a gesture of goodwill.

I believe these actions would not only rectify the current situation but also reinforce my confidence in HP as a customer-centric brand. I appreciate your attention to this matter and look forward to a swift resolution. Please consider this a formal escalation of my concern, and I expect a timely response to avoid any further escalation measures.

Thank you for your understanding and cooperation.

Sincerely,

Naga 

[Irwin6]

Hi @SwaroopYellapu,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the recent purchase from HP.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support